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Welcome to Alison's Help Center; where all your most commonly asked questions are answered.
Before contacting us, use the search (above) or browse through our categories (left) to try and find your answer.
How and why to clear your web browser cache or Temporary Internet Files folder?
Often referred to as the cache, the Temporary Internet Files folder contains a kind of travel record of the items you have seen, heard, or downloaded from the web. It includes images, audio files, web pages, and cookies.
Storing these files in your cache can make browsing the web faster because it takes your computer less time to display a web page when it can call up some of the page's elements, or even the entire page, from your Temporary Internet Files folder. The downside of this storage is that when new versions of a course topic are made available (perhaps due to a topic being expanded), the old version of the topic will still display in your browser as the file for it is not updated within your cache. In such cases, it is a simple process to clear the cache in your web browser.
Start by closing the page(s) of the website that you want to update. Follow the directions here depending on the browser that you use. Once you have completed the steps below, reopen your browser and go to the pages that you have refreshed.
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